RE: APPLE EMBRACES INTERNET CONFIG
RE: APPLE EMBRACES INTERNET CONFIG
Sent: 6/15/96; 2:13:40 AM
From: sfmF95@hamp.hampshire.edu (Seth Mills-Cannon)
Firstly, please allow me to formally thank you for your insightful and often amusing writing in the past. I enjoy reading such well-thought-out prose from a fellow Macintosh user.
Second, I was hoping that you might address the concerns of the Performa-owning Mac community in some of your writing.
After having numerous troubles with my Performa 5200, I have recently discovered a huge repair/recall program in the works from Apple. At my discovery of said program, I felt that finally, something would be done to get the problems with my computer fixed. However, as I read messages from other Performa users experiencing similar problems, I find that Apple is _not_ doing much, if anything, to make good by their faulty product.
I know that until my machine began to experience a slow death, complete with inexplicable crashes, data loss and corruption, freezes, etc, I was a loyal Mac user to the end.
Now I am stuck with a lot of money invested in a software base and a monstrous amount of my time invested in learning and mastering several Macintosh applications, to find that they will all be rather useless very soon.
I was once a devout Mac advocate. Even now, in the face of personal setbacks and a disturbing lack of action from Apple, I continue to tell business associates, friends, and clients that I support the platform, and most of the company, but not the machine I currently possess. But should this trend continue, I will no longer advocate Apple, for two reasons:
One, that they manufactured a line of bad products.
And two, that their service in replacing/repairing/refunding those products is wholly absent.
I do not back a company that does business like this.
Thanks for your time and consideration.
-Seth Mills-Cannon
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