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A trend where a user is intimidated, but feels they may be wrong to say anything. but being willing to speak out is what's required."/>				<outline text="you have every right to contribute to the product or service. as much as the devleopment team. Are you taking advantage of that right, that position?"/>				<outline text="looking to the sphere outside the tech area."/>				<outline text="the blogosphere is a tremendous boost to user power."/>				<outline text="message to non-bloggers feeling fearful or powerless: just do it."/>				<outline text="&quot;I am doing the developer a disservice by not complaining&quot;"/>				<outline text="wouldn't you rahter be the only one out there who cares?"/>				</outline>			<outline text="Question: What are you passionate about? As users Ñ of things that you use."/>			<outline text="Notes:">				<outline text="Lisa: hate roach motels. just wont use products like that. iTunes, for example. Which tools are good? Dave's opml editor. turn it around: the developer should say what they need to know."/>				<outline text="___: take it outside tech. to life. one of the problems is calibrating what works. not just what you're passionate about, but calibrating how your passion is known. you have to think about what you care about, but strategize about potential time sinks."/>				<outline text="Scott Johnson: Q for Chris. put data into a product. there aren't standards beyond raw data. Q to users: do you prefer non-standard or not at all? Is getting data back in some format better than not getting it at all."/>				<outline text="kevin marks: microformats allow you to write data in ways hujmans can read in html and machines can read and parse in their own ways as well. "/>				<outline text="Scott: tryijng to find out what users want. hear: at least if I can't get get the data, I can find somebody..."/>				<outline text="Dave: need users to run this topic here. it's essential to find what the users want. we have lots of developer conferences. This is a user conference."/>				<outline text="Eric: want two things. not just access to data. I also want interfaces that are easy to use. feel developers spend too much time making things elegant behind the scenes, and don't think about the users. too many buttons, or buttons named for stuff we don't understand. Biggest help would be allowing us to understand interaction... "/>				<outline text="Doc: prefer to tlak directly to an engineer. not a call center"/>				<outline text="Martin: may never go past 10% of the capability of a product, and if it's not good enough, will move to another with a better 10%."/>				<outline text="___: we need to understand how people work. We need the user-developer connection. more companies focused on conversations among people. Need individual users organizing groups in their areas or online."/>				<outline text="___: user bitch. hating to go through the whole friggin store schema, starting at the top, just to find a spoon. took an hour to change how many posts were allowed, in a blog tool. Help me find it quicker. don't want to take all day."/>				<outline text="Chris P: have you ever used a product that's intuitive? (no answer)"/>				<outline text="___: Mom doesn't know or care from IE vs. Firefox."/>				<outline text="___: People care. I can't tell you haw not finding a good browser for my mac that doesn't crash after ten tabs are open. They care a lot."/>				<outline text="Dave: Story. Took 1.5 hours to get Ircle on freenode. Somebody said Colloquy. Took one minute to set it up. There's the difference. Ircle is a piece of crap and Colloquy is great. Of course we care. Cuz who has two hours to waste settingt ujp a damn piece of software."/>				<outline text="Jeremiah Owyang: As a user, put together something, sent to the flickr team, haven't heard anything. Are companies that listen to bloggers a minority? Know companies have a top down process "/>				<outline text="Susan: the burden gets shifted to users. in olden days we had usability specialists. now we have more small outfits giving stuff away free. Remember there is usability expertise, and discipline. "/>				<outline text="Kevin Marks: User story. When working at apple. had access on a team. Filmed kids, gave to imovie people, who recorded over the film. For the user, data loss is far more important than a crash. To developers: data loss is more important than crashes. Make sure you get it right."/>				<outline text="___: stop trying to do things for me. don't do 17things i don't want to do. Suddenly |I have to format the memo and other stuff like that I don't want to do. A power user, and spending all cycles learning how to make it stop doing things. iTunes in apple proprietary format. OUtlook in today instead of inbox.  to say nothing of windows trhying to do 100 things for you."/>				<outline text="Chris: more software bitcvhin pliease."/>				<outline text="__: the intjuitive part is so hard. outlining is one of those things. completely inti=uitive, you get it. MORE was a great example. Itunes is the worst ever. It erases your ipod. Thanks! I keep trying to intiate a change in typepad. takes brain surgery."/>				<outline text="Chris: why not fire typepad."/>				<outline text="___: what's better? I;'ve tried them out."/>				<outline text="___: Jesse, from Microsoft, as a user of Apple software. went from A to M in the last 2 months. On e salient point in the haig (?) on ho0w to write a good dialog box. by the 4th step explains to you what's wrong. The one thing I would like is preference panels. that should be the first thing I look at. pref panels should be written in absolute plain english. steve used to complain that if I can't do it in 2 clicks it's fucked. The cd player took off when it worked in plain english."/>				<outline text="Eric: I dispute &quot;i don't want the machine to do things for me&quot;. many users stare at the blank screen and don't know what to do. we build sw that's so complicated, that by doing some of that stuff Outlook helps people out. for the majority of people,m they need a starting place."/>				<outline text="Ponzi: i hate that my bloggingn software makes me leave to make a link. too many steps in the process. and sometimes it loses my post. (blogware is at issue here) why do I have to go somewhere else to do my work to go back to my blogware to do what I want. "/>				<outline text="Jay: &quot;why am I cutting and pasting&quot; when it doesn't make sense."/>				<outline text="Terry: I don't like being treated like a moron in the FAQs. there ouht to be FAQs for idiots and ones for peple that might be looking for something. Biggest complaint is an inability to contact them. buryijng the contact so deeply that it can't be found. SW companies and developers may have everythingn you need, but no way to finde them. &quot;Well, terry, I'm going to ask you to unplug your modem...&quot;"/>				<outline text="Chris: had an experience with Gateway, where there were too many options, and could not communicate that. They sent a cable he didn't need through the mail. he solved it on his own."/>				<outline text="Shannon: I usually rattle off what I've already done, and if they don't get that, I ask for the supervisor. The ideal piece of software should have no preferences... Research showing up to 95% of users never change defaults at all. there are reasons for that. not because they're idiotic. more because they don't want to lose those settings."/>				<outline text="Chris: as users we all want different things. how can sw adapt to individual users."/>				<outline text="Chris Heuer: Autosave with wordpress."/>				<outline text="Chris Pirillo: there is a plugin for that"/>				<outline text="Chris Heuer: Flock is starting to get things right in respect to this."/>				<outline text="Mark Glaser: frustrated with poor customer service from, say Dell or SBC. liked seeing jeff Jarvis' Dell Hell thing break out. Need a place outside the company relationship to aggregate power to cause harm to that company. "/>				<outline text="Chris P: Edgio allows you to tag a blog post... "/>				<outline text="Jesse: thre needs to be a switch or a drag bar that indicates level of customer expertise, so early steps can be elimiated."/>				<outline text="Jeremiah: open a browser. search for &quot;dell support&quot; see &lt;a href=&quot;http://jeremy.zawodny.com/blog/archives/006009.html&quot;&gt;this&lt;/a&gt; come up in 4th place."/>				<outline text="Martin: I want a tool to do one or two things very well, and not a hundred more things. like a slider I want to see what's happening behind the scenes..."/>				<outline text="Mark G: Yahoo mail. sucks off and on. no customer support whatsoever. Much like dell. How can I get anybody's attention?"/>				<outline text="Chris P: Did they put &quot;beta&quot; on there as an excuse?"/>				<outline text="___: why do I have to force the computer to save my data? the user option should be to delete what I created. I shouldn't force it to remember. I should force it to forget."/>				<outline text="Rex: as a user and a non-techie I'll stick with something that does 10% well. Meanwhile get the sense that developers...  question is, do people just migrate to sw that has very few features, or to bloatware full of stuff we don't use."/>				<outline text="Phillip: iPods only work with itunes. No choice."/>				<outline text="Elisa: But Apple makes real good stuff. It is a feature: how it makes me feel. if it were sexier , I'd want to have sex with it too. I thought a sony viao was sexy, and I switched from that. "/>				<outline text="Dave: Do you really want to invalidate those who don't think iTunes sucks and could be better? I buy everything that looks promising that looks like it could be better, and always disappointed. bought a cool item, in the back, but it doesnt' worik with huge po0tato farmer fingers. the thing about hte ipod is that somebody used it before they shipped it."/>				<outline text="Lisa: again, do you really want to invalidate those of us who thinkn the ipod sucks? It becomes an us vsl them conversation. question: how can I just, to mark glaser's point this morning about closed video comms., can we have a conversation about aprodeuct without having it devolve? I feel like if I criticize a prodeuct, I lose my audience. withthe LATimes "/>				<outline text="Jory: naming. what is a mozilla? there is a clique-yness with names. some are intuitive. some are obscure or intimidating. What's a &quot;mash&quot;? It was really confusing."/>				<outline text="Liz Henry: I love Flickr, and Flock. It will take six or seven clicks and 60 secondcs to get this up on flickr. there should be customizable functions. a macro or a script. but not that complicated. "/>				<outline text="JD Lasica: steve jobs is getting off too easy. I really hate hate hate the fact that when I buy music off the iTunes store I can't put it anywhere else. You have to buy his stuff."/>				<outline text="Steve Gillmor: Ohh bullshit. That's such a load of crap.  Ever since the ipod has been released, I go down to the record store, bring the cd back, and then rip and burn it. and I'm a happy person. don't go to itunes."/>				<outline text="Jesse: how do I communicate my problem. remember the Sun story about java engineers. we're talking about products athat are not working the way things should be used. We should be talking to the people who build this shit."/>				<outline text="Jay Rosen: I'm a technophobe. but blogging has hjelped me a little bit. A story. When firefox appeared, and I tried it out, I tried this simple feature, tabs, and was astounded that IE didn't have that. All this time they could have invented this simple feature. Was a total loss of confidence for me. told MS &quot;forget it. it's too late. you have totally violated my trust. every time I use tabs,k I think 'those fucks', they could have done this and they didn't&quot;."/>				<outline text="Dave: &quot;every time you think  'those fucks', think of Jay Rosen."/>				<outline text="___: Apple made subscribing to podcasts so easy. one click."/>				<outline text="Chris H: embed odeo-like functionalityin apps so I can send a message directly to the company. "/>				<outline text="___: microsoft has a program called &quot;send a smile&quot; that lets you do some of that. the key allows you to send a &quot;fuck you&quot;. "/>				<outline text="Dennis from Apple: good feedback. please give us a perfect app. put these ideas together. put them on the internet. (here it is) Also: 'we're not allowed to&quot; blog."/>				<outline text="Doc: I would like apple's captive employees to blog without fear."/>				<outline text="mark canter: don't buy apple products."/>				<outline text="ponzi: want a product that allows pc users to work with apple products. want a standard... (see next session)"/>				<outline text="Dan Farber:  I hear all these things from companies like apple that I must have heard ten people say over the last ten years. I'm not optimistic, in this psychotherapy session here. unless this notion of social networking cranks up a bit. we get to vote. maybe somebody within reach of steve jobs is listening before it's too late."/>				<outline text="Dave...: vista info. did you actually get any feedback. "/>				<outline text="Chris Pirillo: http://www.google.com/search?hl=en&amp;q=windows+vista+feedback&amp;btnG=Google+Search ... find ways Chris found how Vista is not ready for prime time. click a button in the start menu and a horizontal divider change3s length. this level of not working us just wrong. Posted two lists. "/>				<outline text="Out of time."/>				</outline>			</outline>		</body>	</opml>