Saturday, February 15, 2014; 2:06:37 PM Eastern
Twitter is not good for support
- Sometimes I get questions on Twitter about Fargo or some earlier software I did.
- I don't think it's good to use Twitter for support. Here's why.
- 1. Twitter doesn't create a record. So if someone else has the problem in the future, they won't benefit from the information posted in response to your question.
- 2. You're only asking one person. I may not know the answer, but some other user might.
- 3. Only one person is reading your question. That means we can't easily find out if other people are experiencing the problem, and may be able to provide more information.
- 4. 140 characters is usually not enough space to describe a problem. And the answer almost never fits in 140 characters.
- That's why when people ask for help on Twitter, I always ask them to post the question on the mail list.