There's a yin to Om's yang -- not only do companies go global easily, their customers do too.
Now we all have much better information, when we need it, to make a decision about who to do business with.
Marketwatch: "Eateries see reviewers at every table."
Businesses that really think of the customer will be rewarded, and those that fake it, will fail to compete.
If you don't want your customers to find out that you mistreat customers, then don't mistreat customers.
Don't expect them to suffer sliently. That worked in the last century, it doesn't work in this one.
Last update: Thursday, June 3, 2010; 4:00:45 PM
~About the Author~
Dave Winer, 55, is a visiting scholar at NYU's Arthur L. Carter Journalism Institute. He pioneered the development of weblogs, syndication (RSS), podcasting, outlining, and web content management software; former contributing editor at Wired Magazine, research fellow at Harvard Law School, entrepreneur, and investor in web media companies. A native New Yorker, he received a Master's in Computer Science from the University of Wisconsin, a Bachelor's in Mathematics from Tulane University and currently lives in New York City.
"RSS was born in 1997 out of the confluence of Dave Winer's 'Really Simple Syndication' technology, used to push out blog updates, and Netscape's 'Rich Site Summary', which allowed users to create custom Netscape home pages with regularly updated data flows." - Tim O'Reilly.
scriptingnews1mail at gmail dot com.