Doing my part

Wednesday, July 04, 2007 by Dave Winer.

Don Park, who I know to be a reasonable and fair person to do business with (I have experience), had a terrible experience with Magnussen's Toyota of Palo Alto.  

Part of the power of blogs is that we get to share our experiences, so we can avoid businesses that take their customers for granted. There are lots of Toyota dealers, and many of them are a pleasure to work with; again I speak from experience.  

I drive a Toyota myself, purchased at Lighthouse Toyota in St Augustine, FL (turn down the volume before clicking that link). I'm sure I paid more than I had to, and there were problems with the deal, but they took care of them, and in the end I felt good about the purchase.  

There's a big Toyota dealer in Berkeley, I've had to bring my car in for service there, and likewise, they've done a good job, and treated me with professional care. I managed to blow out all four of my tires (they're run-flat tires, a terrible design, imho), and they replaced them at no charge. I wasn't even their customer. How about that!