Now that I'm home

Friday, October 12, 2007 by Dave Winer.

I have to tell Virgin America that I'm not going to be on the flight tomorrow morning. That's proving more difficult than you might imagine. I logged into my account on their website, and it seems to have forgotten about my reservation, even though I just got an email reminding me to check in. Okay, so I called their reservation line, navigated through voicemail, and received a message that due to heavy call volume they can't talk to me, and hung up! Oh man, that's not cool. 

So what should I do now? I thought maybe I should call Xeni or Cory or Peter, since I know all of them and they're now spokespersons for the airline. Heh. Okay I'm not going to do that. But I thought about it for a second or two and decided to just blog it instead.  

Now I have to talk to American Airlines to see about getting them to pay for the hotel in Dallas last night. Lotsa luck! (Predictably, they said I didn't read the fine print, so I paid for my hotel room and that's that. Now what to do with all the miles I have on this airline that I'm never going to use.) 

One more stop -- Expedia, to see if I can get a refund for two nights in New York that I didn't use. What do you think?? Hmmm. Well, Expedia wins the prize! I'm getting the refund. I asked where she was -- the Philippines. I congratulated her for working for a good company, that made her quite happy. I make a point of thanking these poor people when they help me.  

I'm pretty sure I'll get a credit from Virgin America when they actually decide to talk to me, or when the website recognizes me, whichever comes first.  

Later: I did get through to Virgin America, they gave me a credit for the unused portion of the trip, which I can apply to a trip anytime in the next year. A good outcome.