Best Buy sued for losing laptop
Tuesday, February 12, 2008 by Dave Winer.
A customer filed a $54 million lawsuit against Best Buy for losing an $1100 laptop she took in for service. The reason, exposure to identity theft. 
It's about time vendors were forced to recognize the value of customers' data. I recall how the chief genius at the Apple store in Emeryville complained that they would have to eat the cost of the drive in a deal they made with the manufacturer. Someday they'll have a clue that the data on most drives is worth far more than the hardware, and that their potential liability, if the data ends up in the hands of an identity thief, is also much greater.
Susan Kitchens: "The arrogance just takes my breath away."
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