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Which bank has the best online UI?

Thursday, August 14, 2008 by Dave Winer.

I had a huge problem last night with the online banking website at BofA. I needed to adjust a repeating monthly payment, the price had gone up, and I was getting nasty letters from the vendor. I couldn't figure out how to do it. This morning I chatted with one of their online support people, who told me I had to call the 800 number, and amazingly it took less than two hours to find the answer, which I never would have found just by navigating the site. Permalink to this paragraph

I did finally solve the problem but now I wonder if there are any great simple UIs for online banking out there? It would cost me nothing to switch. So I'm wondering if any of the readers of this blog have good experiences with their online banking service? I've heard good things about Citibank, Wells Fargo. Are there any that are just plain great?? Permalink to this paragraph

Great comments here and on FriendFeedPermalink to this paragraph


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A picture named dave.jpgDave Winer, 53, pioneered the development of weblogs, syndication (RSS), podcasting, outlining, and web content management software; former contributing editor at Wired Magazine, research fellow at Harvard Law School, entrepreneur, and investor in web media companies. A native New Yorker, he received a Master's in Computer Science from the University of Wisconsin, a Bachelor's in Mathematics from Tulane University and currently lives in Berkeley, California.

"The protoblogger." - NY Times.

"The father of modern-day content distribution." - PC World.

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"Helped popularize blogging, podcasting and RSS." - Time.

"The father of blogging and RSS." - BBC.

"RSS was born in 1997 out of the confluence of Dave Winer's 'Really Simple Syndication' technology, used to push out blog updates, and Netscape's 'Rich Site Summary', which allowed users to create custom Netscape home pages with regularly updated data flows." - Tim O'Reilly.

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