Which bank has the best online UI?
Thursday, August 14, 2008 by Dave Winer.
I had a huge problem last night with the online banking website at BofA. I needed to adjust a repeating monthly payment, the price had gone up, and I was getting nasty letters from the vendor. I couldn't figure out how to do it. This morning I chatted with one of their online support people, who told me I had to call the 800 number, and amazingly it took less than two hours to find the answer, which I never would have found just by navigating the site. 
I did finally solve the problem but now I wonder if there are any great simple UIs for online banking out there? It would cost me nothing to switch. So I'm wondering if any of the readers of this blog have good experiences with their online banking service? I've heard good things about Citibank, Wells Fargo. Are there any that are just plain great??
Great comments here and on FriendFeed.
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