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Tech developers and users

Sunday, November 30, 2008 by Dave Winer.

A picture named hebrewHunk.jpgIt's impossible to tell how tech companies will take feedback or advice, I just give it as it occurs to me. I don't try to sugar-coat it, but then I don't think that there's anything wrong with providing an imperfect or incomplete product or service.  Permalink to this paragraph

I was the guy who said "We make shitty software" to his developers as he passed them in the hall. To which the standard response, which always got a laugh, was: "With bugs!" Permalink to this paragraph

It's a joke, but not really. We know our software sucks. But watch, we'll make it suck less.  Permalink to this paragraph

Anyway, offering advice to most developers is a waste of time, and only makes them hate you. But what are you supposed to do if you want to build on their product and keep hitting the same brick wall, month after month. Is there a polite way to express frustration? If so, I'd like to know what it is.  Permalink to this paragraph

In Thursday's piece I said developers are every bit as insistent about ignoring users as news people are. I see it happen every damn day. It's just as bad no matter where it happens. Permalink to this paragraph


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A picture named dave.jpgDave Winer, 53, pioneered the development of weblogs, syndication (RSS), podcasting, outlining, and web content management software; former contributing editor at Wired Magazine, research fellow at Harvard Law School, entrepreneur, and investor in web media companies. A native New Yorker, he received a Master's in Computer Science from the University of Wisconsin, a Bachelor's in Mathematics from Tulane University and currently lives in Berkeley, California.

"The protoblogger." - NY Times.

"The father of modern-day content distribution." - PC World.

One of BusinessWeek's 25 Most Influential People on the Web.

"Helped popularize blogging, podcasting and RSS." - Time.

"The father of blogging and RSS." - BBC.

"RSS was born in 1997 out of the confluence of Dave Winer's 'Really Simple Syndication' technology, used to push out blog updates, and Netscape's 'Rich Site Summary', which allowed users to create custom Netscape home pages with regularly updated data flows." - Tim O'Reilly.

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