NewEgg is hard to get on the phone
Friday, January 02, 2009 by Dave Winer.
I ordered a gadget from NewEgg on December 26, guaranteed 3 day UPS. Today's the day it's supposed to arrive, and I was totally looking forward, but UPS says: THE RECEIVER REQUESTED A HOLD FOR A FUTURE DELIVERY DATE. UPS WILL ATTEMPT DELIVERY ON DATE REQUESTED / DELIVERY RESCHEDULED[X]. That's really funny cause I'm the receiver and I sure didn't request a "hold for a future delivery." Oy. 
So now I'm on hold on chat to get an answer from NewEgg, since there's absolutely no way to get to a human on UPS. I figure since NewEgg has my money, they should be able to help me figure out what this means. Stay tuned.
Of course their answer is to call UPS. Don't you love it when a vendor takes responsibility. (Not.)
So NewEgg was no help, so I tried calling UPS for a second time, and this time I said "Representative" repeatedly to every prompt. And it worked. I got to talk to a human being. Maybe it's actually on the truck she said, but they're going to call me from San Pablo at noon to let me know what's going on. Stay tuned. 
Then I got an email from the NewEgg rep, who I had suggested should call UPS instead of me doing it, and guess what -- she did it! Amazing. Maybe there's hope. She said the UPS website was mistaken and the package is on the truck out for delivery and I should get it today. Maybe 2009 will be a great year. Stay tuned.
BTW, I gave the NewEgg rep a link to this blog post so there's a chance they may read this or comment.
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