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NewEgg is hard to get on the phone

Friday, January 02, 2009 by Dave Winer.

A picture named chuckBerry.jpgI ordered a gadget from NewEgg on December 26, guaranteed 3 day UPS. Today's the day it's supposed to arrive, and I was totally looking forward, but UPS says: THE RECEIVER REQUESTED A HOLD FOR A FUTURE DELIVERY DATE. UPS WILL ATTEMPT DELIVERY ON DATE REQUESTED / DELIVERY RESCHEDULED[X]. That's really funny cause I'm the receiver and I sure didn't request a "hold for a future delivery." Oy. Permalink to this paragraph

So now I'm on hold on chat to get an answer from NewEgg, since there's absolutely no way to get to a human on UPS. I figure since NewEgg has my money, they should be able to help me figure out what this means. Stay tuned. Permalink to this paragraph

Of course their answer is to call UPS. Don't you love it when a vendor takes responsibility. (Not.) Permalink to this paragraph

So NewEgg was no help, so I tried calling UPS for a second time, and this time I said "Representative" repeatedly to every prompt. And it worked. I got to talk to a human being. Maybe it's actually on the truck she said, but they're going to call me from San Pablo at noon to let me know what's going on. Stay tuned. ;-> Permalink to this paragraph

Then I got an email from the NewEgg rep, who I had suggested should call UPS instead of me doing it, and guess what -- she did it! Amazing. Maybe there's hope. She said the UPS website was mistaken and the package is on the truck out for delivery and I should get it today. Maybe 2009 will be a great year. Stay tuned. ;-> Permalink to this paragraph

BTW, I gave the NewEgg rep a link to this blog post so there's a chance they may read this or comment. Permalink to this paragraph


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A picture named dave.jpgDave Winer, 53, pioneered the development of weblogs, syndication (RSS), podcasting, outlining, and web content management software; former contributing editor at Wired Magazine, research fellow at Harvard Law School, entrepreneur, and investor in web media companies. A native New Yorker, he received a Master's in Computer Science from the University of Wisconsin, a Bachelor's in Mathematics from Tulane University and currently lives in Berkeley, California.

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