HBO GO (with Verizon) -- doesn't go

  I'm a legal HBO subscriber. I want to watch a program on HBO on my computer or iPad, so I went to the HBO GO website.
  Clicked on Verizon to sign on. Entered my username and password. It says it's wrong. Over and over.
  Used the same username and password to sign on to the Verizon site. Works fine.
  That was 45 minutes ago. I've been on hold, after being transferred three times. I tried their virtual chat assistant but it couldn't understand that I don't have a voice line at home, and kept insisting that I enter that number. (I have a Verizon cell phone.)
  That's where I'm at right now.
  Still holding.
  Thank you for your patience. You will be assisted momentarily. Please stay on the line.
  Your call is important to us. Please continue to hold for the next available representative.
  Thank you for waiting. Please continue to hold for the next available representative.
  Your call is very important to us.
  I gave up after an hour.
  PS: I was of course calling on the Verizon phone and accessing the website on FIOS, both of which are part of the account that subscribes to HBO. That they somehow couldn't correlate this info and just give me access to the site, is fairly pathetic. And of course the show I want to watch is still sitting there on their website. Where I can't watch it.
  PPS: I made a recording of the Verizon hold message.
  Update: June 1 -- They got me an account that is valid for HBO GO. I'm in. :-)