Wednesday, September 13, 2006

Feedburner: A Peek Inside TechCrunch's 100K Milestone. 

Lessons from AT&T/Yahoo 

In early August, I wrote a piece about where the intelligence is in the network of users and vendors, and how so much of it is with the users, and in the past that was so poorly utilized, and how the Internet is in the process of flipping it around, to the point that users become manufacturers, and that's the process Jason was trying to explain yesterday. We still need expertise, I don't know how to design a bridge, and my doctor can't design a web app, but we also need the expertise that users develop, that today's manufacturer's just throw away.

The current product development process, that focuses on a few supposed geniuses and ignores the intelligence that's in the user's minds, same as with unconferences, is about to run its course much as the old style conference can't possibly compete with one that involves the brains of the people formerly known as the audience.

Back to AT&T/Yahoo. I could tell them so much about their organization because I've had to deal with 20 different people in their organization the last couple of days. The information I have is stuff they don't, and I'm sharing it with other people on the web, and it's going to show up in the search results when people try to figure out whether or not they should go with AT&T/Yahoo (so far, I wouldn't, I'm on the verge of cancelling the order, but they're getting another chance, because Comcast is even worse).

Ahem cough *tease* cough ahem 

Ryan Sholin: "Does this mean a new NewsRiver online aggregator comes with a slice of strawberry cheesecake?"