Scripting News: Why age in software is bullshit.
Chris Dadswell how-to: Fargo Self-Hosted Publishing.
Scripting News: How blogs create competition for pros.
AOL and MSN both did it to me ten years ago when I wanted to cancel my accounts. I hadn't used either account in years. But I dreaded interacting with them so much that they got a bunch of extra money from me. It's part of their business model.
I had actually never used the MSN account. It was set up automatically for me when I bought a laptop at Best Buy. I only discovered it when I was cleaning up my credit card statement and wondered what the mysterious charge was.
It's great that people are tuning into this now. Let's clean this cesspool of shitty customer service up. Get the FTC involved. (BTW, to all the libertarians out there, this is what you get from a "free" market.)