Usually when I criticize a professional journalist they ignore it. Not very often they respond. I don't mind if they disagree, and push back, but I most definitely do mind if they question the idea of my criticizing their work at all. Last week I had such an encounter, privately. #
The criticism of a blogger, a user, someone who isn't trying to maintain access, or please advertisers, is imho more likely to locate a truth about your product, from their point of view, of course.. I never maintain that mine is the only valid point of view, just that it is mine. Take it for what it's worth.#
I also have been wrong many times. Famously when desktop publishing was the rage in the mid-80s, I said no one wanted to do it. Hah. It turned out that everyone did, at least at the time. #
I love it when people take the time to respond to what I write, or give me a good bug report on my software. As long as it's thoughtful and makes a point. I even appreciate the effort when they don't. But to outright invalidate the criticism without response? Only scoundrels do that. 💥#