If you send me a support question via email, I'm very likely to ask you to post the question on a mail list or discussion group. I know this will upset some people sometimes, but it's the right thing to do. Here's why.
And by the way, #2 might already have happened -- so did you check a search engine before you asked a human to be your search engine? You'd be surprised how many times people ask people for help where much better answers are available in writing. This is where the acronyms RTFM and LMGTFY came from.
It's a price you pay for being generous and giving away your software. But why should there be a price for being generous? There's another motto that goes with this.
See also: Writing good bug reports.