The Motorola Droid is a fairly fragile phone. Too many moving parts, they just wear out. The first one I got broke after a couple of months, and Verizon swapped it out surprisingly quickly and easily. A few weeks ago the replacement phone, almost two years old now, started behaving badly. The screen would jump around. It presses buttons by itself. Hung up on people. It's as if there was a ghost typing on the virtual keypad.

Well, I don't want another Droid. Just had my AT&T iPhone shut down. The T-mobile deal I thought was so good was just voice, no data. So at this point I'm paying for one phone, and it doesn't work. When I go out I don't have a net connection. I am paying for one.

I went down to the Verizon store at 581 Broadway, waited 45 minutes only to be stiff-armed. They want me to upgrade and get a new phone and a new contract. I just want a replacement phone. I pointed out if they replaced the phone they would still have me as a customer. They insisted I had to buy one. I would have told them to shut it off right then and there except for one thing -- I want to keep the number.

I also expect I will want an iPhone 5 when it comes out. So I don't want any deals. I'll probably just buy the iPhone outright when it comes out and go month to month.

While I was sitting in the store waiting to be served, twenty people came through the store to buy new phones. No waiting. Very friendly. They have it down. Make the customer suffer when they want something from you. But you breeze through when you sign up.

Funny thing is they said "sorry" to everyone one of the people who was before me in line today. They all walked out without their problems being solved. It was instructive if only for that reason. You can see how customer dis-satisfaction is built into the system.

Update: I ported my existing number to Google Voice. They take care of closing the Verizon account for me. For $20. Not a bad deal, considering cancelling the account was sure to cost me one hour on the phone with them. (It's like paying someone to wait in line for you at the DMV.)

 9/14/2011; 1:28:11 PM.   .

Yesterday or was it the day before Microsoft busted out a bunch of new stuff. It's all a fog to me. But here's what I want -- virtualization that's easy. I'm told that's there. I just want a command in the Start menu that says: New Machine. Choose it, get asked for a name, and boom that's it. New machine boots up. A user interface just like CoRD. Anyway that's how I envision it working.

Instead I get the sense that they went the other way. This new operating system goes everywhere, does everything -- it even has an XBOX inside.

For me I want Windows to get smaller. They want it to get larger.

BTW, I have the same feeling about Mac OS, but they don't agree either. They changed the way scrollbars work. Damn. Just what I need. One machine out of the eight that I use regularly that has a different idea of scrollbars. Seriously bad UI work at Apple. :-(

But I have a feeling Microsoft just did that too. Did they break scrollbars? Oy. I don't want to know.

How bad have things gotten in US politics? The candidate who threatened the life of the Fed chairman expresses dismay that the audience at his debate cheers the death of a hypothetical uninsured man. Or don't think we should educate kids whose parents immigrated illegally. He wonders where they got the idea that it was okay to be such openly disgustingly blood-thirsty revenge-seekers.

I just finished a corner-turn where I took all the extras out of a release of EC2 for Poets. It's a lot easier to work with without all that stuff in there. Getting ready for the next project after that.

Today might be the last warm day of 2011 in NYC. There's a cold front coming in. Low temp on Friday is forecast to be 46. That's freaking cold. I'm going to miss summer when it's gone.

 9/14/2011; 10:50:40 AM.   .